Privacy Policy

Effective date: May 30, 2018

Thanks for entrusting Juan de Fuca with your personal information. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it.

The short version

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Statement describes. If you're visiting us from the EU we are compliant with the General Data Protection Regulation (GDPR).

Of course, the short version doesn't tell you everything, so please read on for more details!

What information Juan de Fuca collects and why

Information from website browsers

If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why we collect this information

We collect this information to better understand how our website visitors use Juan de Fuca, and to monitor and protect the security of the website.

Information from users with accounts

If you create an account, we require some basic information at the time of account creation. You will create your own user name and password, and we will ask you for a valid email address. You also have the option to give us more information if you want to, and this may include "User Personal Information."

"User Personal Information" is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

Why we collect this information
  • We need your User Personal Information to create your account, and to provide the services you request, or to respond to support requests.
  • We use your User Personal Information, specifically your user name, to identify you on Juan de Fuca.
  • We use it to fill out your profile and share that profile with other users if you ask us to.
  • We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. Please see our section on email communication for more information.
  • We use User Personal Information and other data to make recommendations for you, such as to suggest content you may want to view or contribute to. For example, when you fill out an interest survey at account creation, we learn from it — as well as from your public behavior on Juan de Fuca, such as the links you like — to determine your link interests, and we recommend similar content. These recommendations are automated decisions, but they have no legal impact on your rights.
  • We use your User Personal Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation.
  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we're using it, and what permissions you have given us in your user profile.
Our legal basis for processing information

Under certain international laws (including GDPR), Juan de Fuca is required to notify you about the legal basis on which we process User Personal Information. Juan de Fuca processes User Personal Information on the following legal bases:

  • When you create a Juan de Fuca account, you provide your user name and an email address. We require those data elements for you to enter into the Terms of Service agreement with us, and we process those elements on the basis of performing that contract. We also process your user name and email address on other bases. If you use Juan de Fuca Services, or other paid account with us, there will be other data elements we must collect and process on the basis of performing that contract. Juan de Fuca does not collect or process a credit card number, but our third-party payment processor does.
  • When you fill out the information in your user profile, you have the option to provide User Personal Information such as your full name, an avatar which may include a photograph, your biography, your location, your company, and a URL to a third party website. We process this information on the basis of consent. All of this information is entirely optional, and you have the ability to access, modify, and delete it at any time (while you are not able to delete your email address entirely).
  • Generally, the remainder of the processing of personal information we perform is necessary for the purposes of our legitimate interests. For example, for security purposes, we must keep logs of IP addresses that access Juan de Fuca, and in order to respond to legal process, we are required to keep records of users who have sent and received DMCA takedown notices.
  • If you would like to request erasure of data we process on the basis of consent or object to our processing of personal information, please use email us at privacy@juandefu.ca

What information Juan de Fuca does not collect

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Juan de Fuca does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in user generated data or in your public profile. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.

If you're a child under the age of 13, you may not have an account on Juan de Fuca. Juan de Fuca does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will have to close your account. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Juan de Fuca without obtaining your parents' or legal guardians' consent.

We do not intentionally collect User Personal Information that is stored in your user generated data or other free-form content inputs. Information in your user generated data belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service.

How we share the information we collect

We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. Additionally, you may indicate, through your actions on Juan de Fuca, that you are willing to share your User Personal Information. For example, if you join an organization, the owner of the organization will have the ability to view your activity in the organization's access log. We will respect your choices.

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to.

We do not host advertising on Juan de Fuca. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements in user generated data are not sponsored by, or tracked by, Juan de Fuca.

We do not disclose User Personal Information outside Juan de Fuca, except in the situations listed in this section or in the section below on Compelled Disclosure.

We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Juan de Fuca, or how our users respond to our other offerings, such as our conferences or events. However, we do not sell this information to advertisers or marketers.

We do share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. While Juan de Fuca processes all User Personal Information in Canada, the United States, or the European Union, our third party vendors may process data outside of Canada, the United States, or the European Union. If you would like to know who our third party vendors are, please see our page on Subprocessors.

We do share aggregated, non-personally identifying information with third parties. For example, in the event of a security incident, we may share the number of times a particular file was accessed.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.

Public Information on Juan de Fuca

Much of Juan de Fuca is public-facing. If your content is public-facing, third parties may access and use it in compliance with our Terms of Service, such as by viewing your profile or user generated data or pulling data via our API. We do not sell that content; it is yours. However, we do allow third parties, such as research organizations or archives, to compile public-facing Juan de Fuca information.

Your Personal Information, associated with your content, may be gathered by third parties in these compilations of Juan de Fuca data. If you do not want your Personal Information to appear in third parties’ compilations of Juan de Fuca data, please do not make your Personal Information publicly available.

If you would like to compile Juan de Fuca data, you must comply with our Terms of Service regarding scraping and privacy, and you may only use any public-facing Personal Information you gather for the purpose for which our user has authorized it. We expect you to reasonably secure any Personal Information you have gathered from Juan de Fuca, and to respond promptly to complaints, removal requests, and "do not contact" requests from Juan de Fuca or Juan de Fuca users.

Similarly, projects on Juan de Fuca may include publicly available Personal Information collected as part of the collaborative process. In the event that a Juan de Fuca project contains publicly available Personal Information that does not belong to Juan de Fuca users, we will only use that Personal Information for the limited purpose for which it was collected, and we will secure that Personal Information as we would secure any User Personal Information. If you have a complaint about any Personal Information on Juan de Fuca, please see our section on resolving complaints.

How you can access and control the information we collect

If you're already a Juan de Fuca user, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting support@juandefu.ca. You can control the information we collect about you by limiting what information is in your profile, by updating out of date information, or by contacting support.

Data portability

As a Juan de Fuca User, you can always take your data with you. You can use our Data Portability tools to download all of the data we have about you.

Data retention and deletion of data

Generally, Juan de Fuca will retain User Personal Information for as long as your account is active or as needed to provide you services.

We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.

If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact support@juandefu.ca to request the erasure of the data we process on the basis of consent within 30 days.

After an account has been deleted, certain data, such as contributions to others' user generated data and comments, will remain. However, we will delete or deidentify your personal information, including your user name and email address, from comments by associating them with a deleted user.

Our use of cookies and tracking

Cookies

Juan de Fuca uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Juan de Fuca. We also use cookies to identify a device, for security reasons. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use Juan de Fuca’s services.

We provide a web page on cookies and tracking that describes the cookies we set, the needs we have for those cookies, and the types of cookies they are (temporary or permanent). It also lists our third party analytics and service providers and details exactly which parts of our website we permit them to track.

Tracking and analytics

We use a number of third party analytics and service providers to help us evaluate our users' use of Juan de Fuca; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.

We do not currently respond to your browser's Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Juan de Fuca users' activity over time on Juan de Fuca. We do not track your online browsing activity on other online services over time.

How Juan de Fuca secures your information

Juan de Fuca takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.

Juan de Fuca enforces a written security information program. Our program:

  • aligns with industry recognized frameworks;
  • includes security safeguards reasonably designed to protect the confidentiality, integrity, availability, and resilience of our users' data;
  • is appropriate to the nature, size, and complexity of Juan de Fuca’s business operations;
  • includes incident response and data breach notification processes; and
  • complies with applicable information security related laws and regulations in the geographic regions where Juan de Fuca does business.
In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users without undue delay.

Transmission of data on Juan de Fuca is internally and externally encrypted using SSH, HTTPS, and SSL/TLS. While our data is not encrypted at rest, we use services provided by top-tier data centers with excellent physical and network security, and when data is stored with a third party storage provider, it is encrypted.

No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Juan de Fuca's global privacy practices

We store and process the information that we collect in Canada, the United States, and the European Union in accordance with this Privacy Statement (our subprocessors may store and process data outside Canada, the United States, or the European Union). However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs.

We provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. Additionally, we require that if our vendors or affiliates have access to User Personal Information, they must comply with our privacy policies and with applicable data privacy laws, including signing data transfer agreements such as Standard Contractual Clause agreements.

In particular:

  • Juan de Fuca provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data.
  • We collect only the minimum amount of personal data necessary, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
  • We offer you simple methods of accessing, correcting, or deleting the data we have collected.
  • We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.
Cross-border data transfers

For cross-border data transfers from the European Union (EU) and the European Economic Area (EEA), Juan de Fuca adheres to the GDPR.

How we respond to compelled disclosure

Juan de Fuca may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, Juan de Fuca strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

How we, and others, communicate with you

We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we will respond to you via email. You have a lot of control over how your email address is used and shared on and through Juan de Fuca. You may manage your communication preferences in your user profile.

Depending on your email settings, Juan de Fuca may occasionally send notification emails about changes in a service you’re watching, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent, if you opt in to our list. There's an unsubscribe link located at the bottom of each of the marketing emails we send you. Please note that you can not opt out of receiving important communications from us, such as mails from our Support team or system emails, but you can configure your notifications settings in your profile.

Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.

Resolving Complaints

If you have concerns about the way Juan de Fuca is handling your User Personal Information, please let us know immediately. We want to help. You may contact us directly at privacy@juandefu.ca with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.

Changes to our Privacy Statement

Although most changes are likely to be minor, Juan de Fuca may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the email address specified in your Juan de Fuca primary account. For changes to this Privacy Statement that do not affect your rights, we encourage visitors to check this page frequently.

Contacting Juan de Fuca

Questions regarding Juan de Fuca's Privacy Statement or information practices should be directed to our us directly at privacy@juandefu.ca with the subject line "Privacy Concerns."